Columbus Airports needed a clear, concise method to evaluate their performance, amidst a deluge of feedback from sources like JD Power, ASQ, social media, and emails. They turned to O.Y.E. for a holistic solution to assess their standing in the eyes of the public.
O.Y.E. developed a comprehensive dashboard providing a bird’s-eye view of customer experience scores and comments, identifying trends that positively and negatively impacted the customer experience.
This dashboard included:
With O.Y.E’s dashboard, Columbus Airports could clearly identify improvement opportunities across their business. These insights guided efforts to enhance customer satisfaction, streamline operations, and maintain a positive reputation. The actionable data ensured Columbus Airports could make informed decisions, supporting their goal of delivering exceptional customer experiences.
Connecting Brands with Hard-to-Reach Audiences Through Data-Driven Insights & Culturally Relevant Content
